Legal

Privacy Policy

Effective Date: June 2026

1. Overview

Visibility Agent is operated by Dookun Creative Digital. This Privacy Policy explains how we collect, use, store, and protect information submitted through visibility-agent.com and related Visibility Agent services.

This policy is intended to explain our privacy practices, including information relevant to users in Canada, the EU/EEA, and the UK where applicable. It is not a substitute for legal advice.

2. Data Controller / Operator

For information collected through visibility-agent.com and related Visibility Agent services, Dookun Creative Digital is generally the organization responsible for deciding why and how personal information is processed.

For client websites where Visibility Agent is installed or configured on behalf of a client, the client may remain responsible for their own website visitors, business data, content, legal notices, and privacy obligations.

3. Information We Collect

We may collect information you provide directly, including your name, email address, company name, website URL, phone number if provided, and messages submitted through contact forms, consultation requests, onboarding forms, or service communications.

We may collect technical and usage information such as IP address, hashed IP address, browser type, device type, operating system, referral source, pages visited, timestamps, approximate country-level location, and interaction data for analytics, security, spam prevention, and service improvement.

When you submit a website for review or use Visibility Agent services, we may collect or process public website information such as URLs, page titles, metadata, headings, schema, robots.txt, sitemap.xml, llms.txt, public-facing content, and visibility-related signals.

4. Analytics and Country-Level Location

We may use analytics tools, including server-side analytics, to understand who is visiting the website and how the website is used. This may include approximate country-level location based on IP address, country name, country flag display, browser, device type, referral source, and visited pages.

Analytics data is used to improve the website, understand interest in Visibility Agent, monitor performance, prevent abuse, and support business decision-making. We do not sell analytics data to advertisers.

5. How We Use Information

We use information to respond to enquiries, provide consultations, assess website visibility needs, deliver Visibility Agent services, operate dashboards, generate visibility reports, prepare recommendations, improve our website, maintain security, prevent abuse, and communicate with clients or prospects.

6. Website Scans and Client Data

When Visibility Agent is implemented for a client, it may scan selected public website pages, website files, metadata, schema, robots.txt, sitemap.xml, llms.txt, and public-facing content to identify visibility improvements. Client-specific access, scan settings, implementation details, backups, logs, and rollback records are handled based on the agreed service arrangement.

Clients should not provide passwords, API keys, private customer data, confidential documents, or sensitive personal information unless it is necessary for an agreed service and appropriate safeguards are in place.

7. AI Service Providers

Visibility Agent may use AI service providers to analyze website content, summarize visibility issues, generate recommendations, prepare proposed changes, or support reports. Information sent to AI providers may include submitted website URLs, public website content, metadata, and business context provided by you.

We do not intentionally send private credentials, payment details, or sensitive personal information to AI providers unless specifically required for an agreed service and authorized by the client.

8. Legal Bases for Processing

Where EU/EEA or UK privacy laws apply, we may process personal information based on one or more legal bases, including consent, performance of a contract or pre-contractual steps, legitimate interests such as security and service improvement, and compliance with legal obligations.

9. Email Communication

If you contact us, request a consultation, submit a form, or become a client, we may reply by email. We may also send service-related messages, reports, alerts, onboarding details, or follow-up communications. We do not sell your contact information to advertisers or third parties.

10. Cookies and Local Storage

Visibility Agent may use cookies or similar technologies for basic website functionality, analytics, dashboard login sessions, security, and preferences. If additional marketing or tracking cookies are added in the future, this policy may be updated accordingly.

11. Third-Party Services

Visibility Agent may use third-party services such as hosting providers, email systems, analytics tools, scheduling tools, payment providers, security tools, and AI service providers. These providers may process information according to their own terms and privacy policies.

12. International Transfers

Information may be processed in countries other than where you live, including Canada, the United States, the European Economic Area, the United Kingdom, or other locations where service providers operate. These countries may have different privacy laws from your country.

13. Data Retention

We retain information only as long as reasonably necessary for the purposes described in this policy. Different categories of information may have different retention periods, including enquiry records, consultation notes, analytics logs, scan logs, service records, backup records, approval records, and legal or security records.

We may retain limited records where necessary to resolve disputes, enforce agreements, maintain security, comply with legal obligations, or preserve a history of approved website changes.

14. Security

We use reasonable administrative, technical, and organizational safeguards to protect information. However, no online system, website, email system, analytics platform, AI service, or hosting environment can be guaranteed to be completely secure.

15. Your Choices and Rights

You may request access, correction, deletion, or limitation of your personal information by contacting us at info@visibility-agent.com.

If EU/EEA or UK privacy laws apply, you may also have rights to object to processing, request data portability, withdraw consent where processing is based on consent, and lodge a complaint with your local supervisory authority.

16. Children

Visibility Agent is intended for businesses and website owners. It is not intended for children, and we do not knowingly collect personal information from children.

17. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date where appropriate.

18. Contact

For privacy questions, access requests, correction requests, deletion requests, or other privacy concerns, contact: info@visibility-agent.com